Clackamas County ProjectDox Implementation Case Study

This case study details the implementation of the ProjectDox system by Clackamas County, Oregon, which integrates with Accela to enhance customer service in the permitting process. Clackamas County, with a population exceeding 400,000, spans nearly 2,000 miles and has a culture focused on citizen services. The new online system allows customers to apply for permits, pay fees, and upload necessary documents, providing centralized access for the entire County. The implementation aims to improve customer experience by reducing the need for physical visits and paper applications. The integration of Accela Automation with permitting and inspection processes has been in place since the mid-1990s, and the recent addition of ProjectDox is expected to further streamline operations. Customers now have 24/7 access to check project statuses, expediting their interactions with the County. The case study highlights the benefits of the integration and the positive feedback from the IT Project Manager regarding the seamless functionality of the systems.