Clark County ProjectDox Implementation Case Study

This case study details the implementation of ProjectDox in Clark County, Washington, which serves a population of over 500,000. The county transitioned from a paper-based plan review process to a digital solution to enhance efficiency and improve citizen experience. Prior to this change, the paper-based system caused significant delays and inefficiencies, especially during the COVID-19 pandemic when remote work became necessary. The adoption of ProjectDox has led to a 20% reduction in permit approval times and improved communication between applicants and the county. The case study outlines the challenges faced with the previous system, the need for a digital solution, and the benefits realized post-implementation, including streamlined document management and enhanced remote accessibility. The county's decision to choose Avolve was influenced by its cost-effectiveness and integration capabilities with existing systems, as well as the familiarity of the platform among local professionals.