Digital Plan Review Implementation in Brenham, Texas

This case study outlines the implementation of DigEplan by the City of Brenham, Texas, to enhance their plan review process. Prior to this, Brenham relied on outdated paper-based methods, leading to inefficiencies and delays in permit processing. The transition to DigEplan aimed to address these challenges by providing a centralized platform for plan review, allowing for real-time comments and improved coordination among reviewers, including external consultants. The case study details how staff engagement in the selection process helped alleviate skepticism from previous failed attempts at digitalization. It also highlights the benefits of maintaining strict turnaround times for reviews, even amidst staff shortages, and improving the overall citizen experience by enabling digital submissions for applications and payments. The successful implementation of DigEplan has resulted in a fully paperless process, increasing accessibility and efficiency for both the city and its residents.