Efficiency Improvements in Permit Processing

This case study outlines the implementation of ProjectDox in Greenwood Village, Colorado, focusing on the challenges faced prior to its adoption. The City, with a population of over 15,000 that swells to over 100,000 during business hours, processed nearly 2,000 permits annually. The previous manual processes led to inefficiencies, errors, and lack of accountability among departments. After implementing ProjectDox, turnaround time from application to issue improved by 20%, largely due to enhanced accountability and automated reminders. The system facilitated direct uploads by applicants, reducing human error and streamlining the review process. Transparency was also increased, allowing stakeholders to track review statuses and access documents digitally. The collaboration between various departments and the Avolve team was noted as a significant aspect of the implementation, leading to a more efficient and accountable permit processing system. Overall, ProjectDox has transformed the operational landscape for Greenwood Village, enhancing service delivery to both residents and businesses.