Pima County Electronic Plan Review Case Study

This case study focuses on the implementation of DigEplan Pro in Pima County, Arizona, detailing the challenges the county faced with its previous ePlan software and permitting system integration. Pima County, home to over one million residents, required a streamlined approach due to its aggressive turnaround times for plan reviews. The lack of integration in the former system led to inefficiencies, including manual processes that consumed significant staff time. After adopting DigEplan Pro, Pima County reported improvements in application processing speed and transparency, allowing for better visibility of applications in the review queue. The case study outlines how the integration with Accela was a crucial factor in selecting DigEplan Pro, as it required no changes to existing workflows. Additionally, it describes the rapid implementation process and ongoing support received, which helped overcome initial challenges. The expected outcomes include reduced administrative workload and enhanced collaboration among team members.