Washington Suburban Sanitary Commission Case Study

This case study details the Washington Suburban Sanitary Commission's (WSSC) implementation of ProjectDox, a comprehensive electronic plan review solution aimed at transforming their plan review process. WSSC, managing an extensive water and wastewater infrastructure, faced significant challenges with a fragmented, paper-based review system that resulted in lengthy review cycles and inefficiencies. The case study outlines how WSSC achieved a 75% reduction in review times, decreasing from eight weeks to just 2-3 weeks, while also improving submission quality, with rejection rates dropping from 85% to less than 15%. The transition involved a thorough change management strategy, including tailored training programs and a decisive paper cut-off date to drive adoption. Additionally, the implementation led to substantial environmental benefits, saving approximately 80,000 drawing sheets for every 100 site utility plans submitted, which aligns with WSSC's sustainability goals. Overall, the case study emphasizes the significant operational improvements and enhanced collaboration achieved through the adoption of ProjectDox.