Summary
This document is a guide detailing the Wi-Fi Experience Mobile App designed for Internet Service Providers (ISPs). It addresses the challenges faced by ISPs due to consumer Wi-Fi issues, citing that 68% of households reported Wi-Fi problems within the last year. The app aims to enhance the subscriber experience by offering tools for managing home networks and troubleshooting common connectivity issues independently. It includes features such as network management, device visibility, and guided troubleshooting to reduce the number of support calls. The document outlines the operational efficiency and customer retention benefits, emphasizing a lower cost-to-serve and increased customer loyalty. Additionally, it presents the portfolio compatibility of the app with the Hybrid CPE Management Platform and the optional CEM Platform, which enriches user experience through proactive recommendations. The guide concludes with an overview of AVSystem's capabilities in managing broadband services across various operators.
