Digital Onboarding Transformation at Baloise

This success story outlines the digital onboarding transformation at Baloise, which previously relied on paper documents for new customer onboarding. The paper-based process resulted in inconsistencies, lengthy onboarding times, and a negative customer experience. With the implementation of Axon Ivy, Baloise has transitioned to a fully digital onboarding process that eliminates paper steps and integrates seamless workflows. This transformation has led to significant improvements in efficiency, productivity, and customer satisfaction. The document details the features of the new onboarding process, including guided onboarding, self-service options, and enhanced data security. It also highlights the business impact, such as reduced administrative work and error rates, as well as the technology used to achieve these results. The outcome demonstrates a marked optimization of the onboarding process, allowing for faster response times and improved service quality while providing customers with greater flexibility. Baloise aims to continue leveraging this platform for future automation projects.