Goodwill's Intranet Development with SharePoint Online

This case study outlines the collaboration between Goodwill Industries of Northwest North Carolina and B&R Business Solutions to develop a new Intranet using Microsoft SharePoint Online. The initiative aimed to address the challenges faced by Goodwill in managing internal communications, particularly during the crisis caused by Hurricane Helene. The previous communication platforms were inadequate, leading to difficulties for team members in accessing necessary information. The newly implemented Intranet, named Goodwill 360, serves as a central hub for essential information, significantly improving communication and operational efficiency. It averages 22,000 visits per month, with users spending considerable time on the platform. The upgrade has resulted in substantial time savings and reduced maintenance costs. During the hurricane, the Intranet played a crucial role in disseminating urgent information to staff, demonstrating its importance in crisis management and organizational communication. Overall, the project has fostered a vibrant community of information within Goodwill, enhancing engagement and collaboration among team members.