Digital Transformation at Responsible Gambling Council

This case study outlines the digital transformation undertaken by the Responsible Gambling Council (RGC) in Canada, focusing on the implementation of Sage Intacct. Following an organizational restructure, the new CFO, Les Horenfeldt, identified the need for a more efficient financial management system to handle multiple entities. Sage Intacct was chosen for its cloud-based capabilities and automation features, which significantly reduced manual processes and errors. The implementation process was completed in just over four months, integrating Sage CRM alongside. The results included a 30% improvement in accuracy, a 50% faster month-end close, and enhanced reporting capabilities that align with government funding guidelines. The finance team has been empowered to focus on strategic initiatives due to the time saved and the availability of reliable data. Overall, the transition to Sage Intacct has transformed RGC's financial operations, providing a single source of truth and facilitating better decision-making.