Primanti Bros. Case Study on POS System Improvement

This case study details the collaboration between Primanti Bros. and Bacon Unlimited to address challenges in managing their point-of-sale (POS) systems. Primanti Bros., a well-known restaurant chain in the northeast U.S., faced issues with outdated software tools that hindered their operations. The IT team reported frustrations with unreliable remote control functions and difficulties in maintaining compliance with Payment Card Industry Data Security Standards (PCI DSS). The study outlines how the Primanti team evaluated various tools and ultimately chose Bacon for its reliability and security features. The results indicate significant improvements, including enhanced compliance management, efficient remote support, and streamlined operations. The implementation of Bacon has allowed the IT team to perform tasks more effectively and has reduced the need for onsite visits to individual restaurant locations. Overall, the case study illustrates the positive impact of adopting modern software solutions in a growing restaurant business.