BAI Communications Emergency Services Network Case Study

This case study documents the operations and management of the New South Wales Government Radio Network (GRN) by BAI Communications, which began in 2013. The GRN serves as a critical mobile radio communications platform for various emergency services agencies across New South Wales, Australia. The study outlines the measures taken by BAI to enhance network availability, including a network hardening program, effective vendor management, and adherence to ITIL standards for service management. It details the operational processes in place, such as the Network Operations Control Centre (NOCC) that monitors and manages over 200 sites, handling a significant volume of voice and data calls daily. The case study also highlights the ongoing expansion of the GRN under the Critical Communications Enhancement Program, aimed at improving coverage and integration of legacy networks. BAI's commitment to maintaining high network availability is emphasized, showcasing their proactive response to major incidents and the implementation of robust infrastructure to support emergency communications.