TowneBank Client Success Story with Baker Hill

This case study outlines the partnership between TowneBank and Baker Hill, focusing on the evolution of TowneBank's loan origination processes. Established in 1998, TowneBank has grown significantly, managing a loan portfolio of $11.3 billion and employing over 1,200 staff. The bank recognized the need for a standardized lending process due to varying practices across its branches and sought to enhance efficiency while maintaining local decision-making. In 2022, TowneBank transitioned to Baker Hill NextGen®, an end-to-end loan origination system, to streamline operations. The implementation involved multiple phases, including the integration of various solutions to support small business and consumer lending. As a result of this partnership, TowneBank has standardized its loan origination processes, improved compliance, and enhanced the borrower experience through an intuitive application. The collaboration has also allowed the bank to focus on supporting its members while reducing manual tasks, ultimately leading to significant growth and efficiency gains.