Medicat Business Transition and Modernization Overview

This case study outlines the transition of Medicat, an electronic health record (EHR) solution provider, after its acquisition by Banyan in 2017. Medicat has been serving over 500 college and university health clinics since 1993. The document details the challenges faced during the modernization of Medicat's software, emphasizing the importance of preserving the legacy of the business while implementing necessary improvements. It describes how Banyan's leadership brought in new operators, including a CEO and finance leader, to enhance the management team. The case study also highlights the recruitment of an experienced sales leader to boost sales and improve customer relations. Additionally, it discusses the expansion of the development team and the creation of a new product roadmap aimed at modernizing the software and accelerating the deployment of new modules. The document emphasizes the commitment to maintaining positive customer relationships and adapting to evolving customer needs.