Remote Monitoring and Management Service Description

This document is a Service Description for Barracuda's Remote Monitoring and Management (RMM) SaaS offering, intended for managed service providers (MSPs). It outlines the terms under which MSPs can utilize the service to manage their end customers' networks. The service is designed to provide security assessments, multi-layered security services, and data recovery capabilities. The document specifies the responsibilities of MSPs regarding licensing, data privacy, and compliance with applicable laws. It details the limitations on service usage based on the number of licenses and the obligations of MSPs when providing access to their end customers. Additionally, it addresses data handling practices, including data retention, transmission, and storage, emphasizing compliance with global data protection regulations. The document also discusses the operational controls in place to protect customer data and the training provided to Barracuda employees to ensure confidentiality and security.