Successful Replacement of Legacy Planning Tool

This case study details the successful replacement of a legacy planning tool by a medical equipment provider. The organization faced challenges with multiple service parts planning systems following a major organizational change, as their legacy distribution center planning system became unsupported and unsecure. To address these issues, the company issued a competitive bid to select a global service parts planning platform, ultimately choosing Baxter's solution. The selection was influenced by Baxter's proven track record and the potential return on investment. The implementation of Baxter's Prophet solution optimized inventory management and automated replenishment processes, resulting in significant operational improvements. Key outcomes included a 23% reduction in emergency orders placed by field engineers, a 3% increase in first-call completion rates, and a $1 million reduction in field inventory while maintaining a service level of over 95%. The ongoing partnership with Baxter continues to enhance supply chain efficiency and service delivery.