Track N Trace Service Case Study for Perinton Publishing

This case study details the implementation and outcomes of the Track N Trace service at Perinton Publishing, a mailing and fulfillment facility in Rochester, NY. The objective of using Track N Trace was to enhance the traceability of mailpieces and provide proof of timely delivery to customers. The service utilizes the Intelligent Mail barcode to track each piece of mail, allowing for detailed reporting on delivery progress. The case study highlights a specific instance where a customer experienced delays with a Standard Mail job. By accessing the Track N Trace data, Perinton Publishing was able to provide specific tracking information to the USPS, which resulted in a postage refund of over $2,000 for the client. The insights gained from Track N Trace not only facilitated the refund process but also improved the overall visibility of mailing operations for Perinton Publishing, reinforcing the value of this service for their clients.