Credit Union Voice and Connectivity Solution Case Study

This case study details the solution implemented for a regional credit union operating 25 branches in rural areas, which transitioned from a legacy PBX phone system to a more efficient voice and connectivity solution. The credit union faced high costs associated with their previous system, including expensive PRIs and the need for a dedicated Internet circuit for SIP trunking. To address these challenges, BCM One designed a comprehensive solution that included migrating all users to Microsoft Teams, consolidating voice services under one provider, and upgrading Internet connectivity with dual dedicated access circuits. The implementation of 35 contact center voice channels and proactive monitoring significantly reduced the risk of downtime and streamlined operations. The credit union realized over $25,000 in monthly savings on voice and network costs, while also enhancing bandwidth and simplifying vendor management. Additionally, BCM One provided a roadmap for future upgrades to managed SD-WAN and Next Gen Firewall services, further supporting the credit union's IT strategy.