University Microsoft Teams Migration Case Study

This case study details the challenges faced by a major American university with a multi-platform communications environment, including Microsoft Teams, Cisco, and Avaya systems. The university aimed to consolidate its communications onto Microsoft Teams to reduce operational challenges and maintenance costs. After engaging a telephony provider for assistance, the project stalled for two years without progress. Frustrated, the university sought help from Pure IP, a company specializing in voice integration across platforms. Pure IP provided a fully managed solution that addressed the university's requirements, including SIP trunks, 5-digit dialing support, and a robust portal. The case study outlines how Pure IP's expertise and certifications helped restore confidence in the migration process, enabling the university to resume its transition to Microsoft Teams while considering future projects for improved connectivity and technology management.