Trustworthy Technology: Meeting Society’s Expectations for AI

This report outlines the findings and recommendations regarding the public's expectations for trust in AI technologies, particularly in the public sector. It emphasizes the importance of professional registration for IT professionals to ensure accountability and adherence to an independent Code of Conduct. The report presents data from a YouGov survey conducted in summer 2025, which indicates that a significant majority of the public supports the idea of a public register for IT professionals working on systems that impact the public. Key findings reveal that 85% of respondents believe IT professionals should be required to join such a register, while 82% agree that those in high-impact AI roles should hold Chartered status. The report also discusses the public's experiences with IT-related issues and the perceived need for ethical standards in technology. It concludes with a call for collaboration between the government, professional bodies, and industry to establish a framework that fosters trust and accountability in public sector technology.