Empowering Frontline Workers with Cloud Technology

This document is a white paper that discusses the importance of integrating frontline workers into cloud technology strategies. It outlines the significant role frontline workers play in organizations and emphasizes that they should not be overlooked in cloud discussions. The paper defines frontline workers and highlights their contributions to customer experience and organizational success. It details the challenges faced by these workers in accessing cloud tools and the necessity of providing them with the same resources available to information workers. The document presents strategies for enhancing the productivity and job satisfaction of frontline workers through cloud-based applications and devices. It also discusses the potential benefits of cloud empowerment, including improved employee experiences, stronger customer interactions, and enhanced business intelligence. The paper concludes by stressing the need for organizations to prioritize the inclusion of frontline workers in their cloud conversations to maximize overall productivity and customer satisfaction.