Milliken & Company Benefits Administration Case Study

This case study outlines the implementation of Benefitfocus by Milliken & Company to modernize and streamline its benefits administration process. In October 2022, Milliken & Company transitioned to a fully digital open enrollment system, enhancing the experience for over 6,000 eligible employees across more than 30 locations. The previous enrollment methods involved cumbersome paper forms and a less user-friendly digital interface, leading to inefficiencies and potential errors. The partnership with Benefitfocus has allowed Milliken to alleviate administrative burdens, improve employee engagement, and leverage industry best practices. The case study details the challenges faced prior to implementation, the solutions provided by Benefitfocus, and the positive outcomes observed, including improved access to benefits information and a more agile in-house benefits team. It emphasizes the importance of flexibility and adaptation in benefits administration and highlights the ongoing strategic support provided by Benefitfocus to further enhance Milliken's benefits offerings.