Conifer Health Services Billing Improvement Case Study

This case study details the challenges faced by Conifer Health Services in managing billing processes across multiple business units. The company utilized four billing systems across six geographically separated accounting teams, leading to a complex and inefficient month-end invoicing process that took two weeks and required extensive manual intervention. To address these issues, Conifer implemented BillingPlatform, which automated various billing tasks, reduced the number of staff needed for billing from nine to four, and cut billing time by over 50%. The solution also consolidated reporting across five lines of business, allowing for improved data management and reporting efficiency. The implementation process involved running parallel financial operations for three months to ensure the new system met all requirements. The results included a significant reduction in processing hours and resources, as well as enhanced flexibility and control over financial practices.