DORIAN Group Veterinary Operations Improvement Case Study

This case study outlines the successful migration project undertaken by The DORIAN Group for the National Veterinarians Association (NVA), which involved consolidating 420 separate tenants across over 1,300 veterinary sites in the U.S. and Canada. The project, which lasted approximately nine months, focused on ensuring a smooth transition with minimal disruption to operations. Key aspects included detailed requirements gathering, meticulous mapping of data, and a flexible design to accommodate the unique needs of each veterinary hospital. The DORIAN Group implemented a proactive communication strategy, creating 62 tailored training resources and utilizing various formats to ensure information was accessible. The project was completed on time and within budget, leading to high satisfaction scores from the client. The DORIAN Group's approach emphasized continuous improvement and client feedback, which were crucial for adapting to the specific challenges of each site during the migration process.