2025 Ancillary Revenue Cycle Management Survey Results

This report presents the findings of the 2025 Ancillary Revenue Cycle Management (RCM) Outsourcing Survey conducted by Black Book Market Research. The survey includes insights from 3,275 users across 2,566 provider organizations, focusing on various operational excellence key performance indicators in the healthcare sector. The report outlines the challenges faced by ancillary services, including issues related to prior authorization, patient-pay friction, and the integration of artificial intelligence in denial prevention. It discusses the impact of recent healthcare policies, such as the No Surprises Act and Medicare's site-neutral payment policies, on ancillary services. Additionally, the report emphasizes the importance of integrating clinical and billing systems to improve accuracy and efficiency in revenue cycle management. The findings aim to inform stakeholders about the evolving landscape of ancillary RCM and highlight operational imperatives necessary for success in the current healthcare environment.