Digital Healthcare Workflow Completion Challenges

This Research Insights report examines the clinical loop closure problem in digital healthcare across the United States, Canada, and the United Kingdom. It highlights that while electronic health records (EHRs) and digital tools are widely implemented, clinicians still face significant challenges in completing care tasks. The report identifies a gap between the initiation of tasks and their actual completion, emphasizing that digital entry does not equate to clinical completion. A survey of 2,040 clinicians reveals that 75% require weekly manual follow-up for at least one clinical loop, indicating that digital systems often fail to ensure reliable workflow completion. The report categorizes the findings by market, showing that the U.S. problem is payer-centric, while Canada and the U.K. face interoperability issues. The Clinical Loop Closure Index is introduced as a benchmark for assessing workflow reliability. The report provides a comprehensive analysis of the survey methodology and findings, offering insights for healthcare executives and informatics leaders.