Global Payer Technology Outlook for 2026

This report presents the findings of the Black Book 2025 Global Payer Tech Survey, which involved 404 non-U.S. payer executives from various regions. The objective is to capture the insights of these executives regarding future trends and priorities in the payer technology landscape. Key areas of focus include the challenges posed by medical inflation, the need for digital efficiency, and the modernization of claims and policy platforms. The survey reveals that 79% of respondents prioritize containing costs through digital solutions, while 68% aim to modernize their technology infrastructure. Furthermore, the integration of provider revenue cycle management (RCM) and the establishment of transparency in reimbursement processes are highlighted as critical pain points. The findings indicate that 2026 will be a pivotal year for payers, emphasizing the necessity for technological advancements to enhance operational efficiency and member trust in an evolving healthcare environment.