Healthcare Providers Ill-Prepared for Looming Telehealth Policy Cliff

This report analyzes the impending expiration of Medicare's telehealth flexibilities set for September 30, 2025, highlighting significant concerns among healthcare providers regarding their preparedness for this regulatory rollback. A survey conducted by Black Book Research involving 431 telehealth users reveals that over 70% of providers feel unprepared for the upcoming changes, with many lacking adequate training and contingency plans. The report outlines critical compliance gaps, technology weaknesses, and operational risks that could disrupt care delivery, especially for vulnerable populations. It details how the reversion to pre-2020 Medicare rules may limit access to telehealth services, particularly for low-income and rural patients. The findings suggest that without legislative action, there could be a decline in telehealth utilization, exacerbating existing health disparities. The report concludes with recommendations for healthcare organizations, vendors, and policymakers to mitigate risks and maintain the advancements made in telehealth during the pandemic.