Fidelco Guide Dog Foundation ROI Case Study

This case study details the ROI analysis conducted by Nucleus Research on the Fidelco Guide Dog Foundation's modernization of its financial and fundraising software systems. The foundation transitioned from legacy on-premises Blackbaud technology to cloud-native solutions, specifically Financial Edge NXT and Raiser’s Edge NXT. The migration aimed to improve data accessibility and reduce operational burdens. The implementation led to a significant reduction in the time required for the monthly financial close, decreasing it by 60 percent. Additionally, the deployment of Luminate Online facilitated sophisticated online fundraising campaigns, resulting in increased annual contributions. The study outlines the challenges faced by Fidelco, including an aging technology ecosystem and barriers to automation. It also highlights the benefits realized post-implementation, such as increased donation revenue, reduced operational costs, and improved employee productivity. The analysis concludes with a reported ROI of 61% and a payback period of two years, emphasizing the effectiveness of the cloud solutions in enhancing operational efficiency.