Kairos Enhances Efficiency with Blackbaud University Training

This case study outlines how Kairos, a provider of mental health services in Oregon, improved its operational efficiency through the implementation of Blackbaud Raiser’s Edge NXT and the training offered by Blackbaud University. The training featured a concise and updated curriculum that allowed the Kairos team to quickly absorb information and apply new skills to their roles. Development Director Mary Lynne DeRocher noted that the training revealed inefficiencies in their processes and provided opportunities to streamline tasks, enabling the team to focus more on their mission. The updated training structure included a mix of instructor-led and on-demand content, which was beneficial for staff across different time zones. Additionally, the training offered certification opportunities that not only validated their skills but also led to potential financial compensation. The case study illustrates the positive impact of targeted training on organizational culture and operational effectiveness.