AdventHealth Vaccine Appointment Management Case Study

This case study details the implementation of Blackthorn Events by AdventHealth, a large non-profit healthcare system in the United States, to manage COVID-19 vaccination appointments. Prior to this solution, AdventHealth faced challenges with a non-Salesforce-native event management app that required manual data entry, resulting in inaccuracies and inefficiencies. The need for a reliable system became critical as the organization aimed to schedule over 160,000 vaccine appointments for employees and volunteers. After discovering Blackthorn Events through Salesforce partners, AdventHealth successfully implemented the solution within a tight two-week timeline. The new system allowed for automated registration, real-time data tracking, and efficient appointment management. Following the successful rollout for internal staff, AdventHealth expanded the system to the public, receiving positive feedback. The case study highlights the effectiveness of Blackthorn Events in streamlining vaccination processes and improving patient engagement, while also outlining future plans for its use in various healthcare events.