Beachside Hospitality Group Review Management Case Study

This case study details the implementation of Bloom Intelligence at Beachside Hospitality Group, which operates 13 restaurants across Florida. The document outlines the challenges faced by Beachside in managing online reputation, collecting guest data, and tracking marketing ROI. Prior to using Bloom Intelligence, the group struggled with time-consuming review management, inefficient guest data collection through physical comment cards, and a lack of centralized guest data. Bloom Intelligence provided solutions such as aggregated reviews from various platforms into a single dashboard, automated responses to reviews using AI, and streamlined guest data collection through guest WiFi. The results included significant time savings of 15-20 hours per week, enhanced guest insights, and improved guest engagement. The case study emphasizes how Bloom Intelligence's tools transformed Beachside's operations, allowing the group to focus on enhancing guest experiences and driving business growth.