Technical Staff Augmentation Case Study

This case study details the collaboration between Blue Mantis and a large Boston hospital during a period of significant growth. The hospital faced challenges such as an IT staffing shortage, high workload volume, and slow response times to end user requests. Blue Mantis provided technical staff augmentation by supplying six cross-certified service desk technicians to enhance the hospital's IT capabilities. These technicians were responsible for responding to end user requests, escalating technical issues, and developing new process workflows. Additionally, Blue Mantis utilized its ISO 9001:20015 certified configuration center to configure and deliver workstations according to hospital specifications. As a result of these efforts, the hospital experienced improved end user satisfaction, increased IT agility, and the ability to focus on innovative projects rather than repetitive tasks. The case study outlines the benefits achieved through effective technical knowledge transfer and governance, ultimately enhancing the hospital's operational efficiency.