2-Step Verification Implementation for Provider Connection

This document is a guide detailing the implementation of a 2-step verification process for logging into the Blue Shield of California Provider Connection website. The new security measure will begin on September 28, 2023, and aims to enhance online security for user accounts. The guide outlines the necessity of this additional step, emphasizing that it provides greater control over account information and protects against unauthorized access. Users will be required to enter a unique 6-digit code sent to their registered email after inputting their username and password. The document explains the setup process, including verifying the accuracy of the registered email and what to expect during login. It also addresses common concerns, such as the frequency of code entry, potential delays in receiving the code, and procedures for account lockouts. The guide ensures that users understand the importance of the new process and the steps to take if they encounter issues accessing their accounts.