Summary
This document is a guide detailing the BMC Concierge Upgrade Support program available for On-Prem products from the BMC AMI and Control-M product families. It outlines the business challenge of deciding whether and when to upgrade BMC software, emphasizing the risks, time, and effort involved in the upgrade process. The guide explains how avoiding upgrades can limit return on investment and access to new features, security enhancements, and platform support. BMC Concierge Upgrade Support aims to reduce these challenges by providing best practice methodologies, checklists, and expert access at no additional cost to BMC support subscribers. The document also describes the structured upgrade process, which includes expert guidance, personalized reviews, and global support availability. Additionally, it details the preparation meetings that will take place to ensure a smooth upgrade, addressing potential pitfalls and specific considerations for the Control-M and AMI products.
