Summary
This document is a guide detailing the BMC HelixGPT training course, which focuses on the Generative Artificial Intelligence capabilities within BMC Helix Service Management and BMC Helix IT Operations Management. The course aims to enhance problem resolution, collaboration, and productivity through the use of BMC HelixGPT. It outlines various learning objectives, including an overview of BMC HelixGPT, its advantages, and its applications across multiple BMC Helix applications. The guide presents a structured approach to understanding the architecture, configuring HelixGPT, and utilizing its functionalities in incident management and digital workplace environments. Additionally, it includes modules covering topics such as data ingestion, virtual agent capabilities, and the integration of external data sources. The course is designed for administrators and consultants, providing them with the necessary skills to effectively administer BMC HelixGPT for service management applications.
