Comparison of Customized CRM and Borealis Stakeholder Software

This document is a comparative analysis of Customized CRM and Borealis Stakeholder Software, focusing on their capabilities in stakeholder engagement. It outlines the strengths of Borealis, which has 20 years of maturity in the field and is utilized by 250 organizations across 60 countries. The software is designed for easy configuration and deployment, emphasizing change management and continuous improvement based on user feedback. It is scalable, allowing for the addition of modules to enhance environmental, social, and governance functions. However, challenges are noted, such as potential difficulties in scaling other business areas and concerns regarding user adoption due to budget constraints. The document also discusses the lack of stakeholder engagement expertise in IT teams customizing the platform and the absence of a community of practice for sharing best practices. In contrast, the Customized CRM is described as a costly and lengthy process to adapt, with no continuous improvement mechanisms in place.