AI's Role in Transforming Supply Chain Operations

This Technical Report addresses the evolving role of AI and GenAI in supply chains as of 2026, shifting focus from potential applications to actual execution. The document outlines the challenges faced by organizations in realizing the value of AI investments, with less than 25% of companies achieving AI maturity at scale. It highlights that many businesses remain focused on basic automation and limited use cases, with only around 30% reporting measurable value from AI in planning. The report suggests a new mandate for supply chain leaders to improve decision-making processes through AI while reorganizing workflows to foster collaboration. Furthermore, it discusses the emergence of a human-agentic operating model for supply chains by 2030, where AI systems will perform autonomous tasks, and emphasizes the need for organizations to redesign workflows, invest in data infrastructure, and build an agent-enabled supply chain incrementally. The report concludes with strategic recommendations for leaders to enhance operational efficiency and effectiveness using AI.