Forrester Wave Evaluation of Digital Process Automation Software

This report is a Forrester Wave evaluation of digital process automation (DPA) platform providers for Q3 2025. It identifies and analyzes the leading providers in the DPA market, offering insights into their strengths and weaknesses. The evaluation highlights the emergence of AI agents as a transformative force in DPA, while also noting that the role of low-code development is often overstated, with most projects being led by professional developers. The report discusses the governance features of DPA tools and how they integrate with broader IT compliance systems. It provides a comparative analysis of various DPA platforms, including those from Pegasystems, Appian, IBM, Salesforce, and ServiceNow, detailing their strategies, capabilities, and customer feedback. The report serves as a resource for organizations looking to select the appropriate DPA provider based on their specific needs and project requirements.