DTCC Case Study on Password Management Solution

This case study details the implementation of a Self Service Password Management solution by Bravura Security for the Depository Trust & Clearing Corporation (DTCC). The primary challenge faced by DTCC was the need to reduce costs and improve efficiency and security for both internal and external customers. Prior to the solution, DTCC experienced a high volume of password management calls to their IT help desk. The deployment of Bravura Pass led to a significant reduction of 25% in password reset calls. The case study outlines the process of selecting Bravura Security, which included market research and a proof of concept. The implementation involved extensive internal communication and the active registration of users by Customer Support staff. The outcome of the project was a 100% adoption rate among internal users within six months, and a growing adoption rate among external users, demonstrating the effectiveness of the solution in streamlining password management processes.