Brennan Managed Services Case Study for HammondCare

This case study details the partnership between Brennan and HammondCare, focusing on the implementation of a Managed Services solution to enhance IT support operations. HammondCare, an aged care provider in Australia, faced challenges with its in-house IT support team due to increased demand and staffing issues exacerbated by the Covid-19 pandemic. Brennan's approach involved a tailored solution that included a Managed Service Desk and Enhanced Desktop solution, utilizing an award-winning Service Now portal for self-service capabilities. The transition was completed in less than six weeks, with a focus on safety and minimal disruption to operations. The results included improved user experience, effective ITIL processes, and enhanced business intelligence for decision-making. The collaboration emphasized Brennan's commitment to understanding HammondCare's specific needs and aligning their services with HammondCare's innovation strategy in healthcare. This partnership has positioned HammondCare to focus on delivering high-quality care while benefiting from advanced IT support.