Siemens Case Study on Mobile Asset Management

This case study details how Siemens, a global leader in electrification and automation, improved its management of mobile assets and IT services through the implementation of Brightfin solutions within ServiceNow. Siemens faced significant challenges due to outdated and fragmented asset data, which hindered visibility and efficiency across its operations. The introduction of Brightfin Sync allowed for the synchronization of mobile asset data into ServiceNow, creating a single source of truth that enhanced reporting accuracy and compliance. Additionally, Brightfin Order streamlined the mobile device ordering process, consolidating multiple portals into a unified self-service portal for over 285,000 employees. The results included faster device fulfillment, reduced manual effort for IT teams, and improved governance and compliance. Overall, these solutions enabled Siemens to enhance user experiences and achieve strategic business outcomes, supporting its goals of digital transformation and operational efficiency.