Dorset Council Highway Maintenance Improvement Case Study

This case study details the implementation of the Brightly Confirm enterprise asset management solution by Dorset Council, which governs six districts along the southern coast of England. The council faced challenges in maintaining roadways and managing street furniture, requiring better visibility and efficiency in their processes. Previously, the council relied on a paper-based system that was inefficient and time-consuming. With the deployment of Confirm, residents can report issues online, and inspectors receive immediate alerts. The solution allows for real-time data access in the field, significantly reducing the time taken to log and resolve inquiries. The transition to a software-as-a-service model has further streamlined operations, enabling faster response times and improved productivity. The case study highlights the positive impact of the new system on both staff efficiency and service delivery to the public, showcasing a significant reduction in paperwork and improved operational workflows.