Lehigh Valley Pharmacy Services Case Study

This case study documents the experience of Lehigh Valley Pharmacy Services during the transition to Brightree’s pharmacy management solution. The objective was to enhance operational efficiency and gain detailed business insights. Following the implementation, the company reported a significant reduction in Days Sales Outstanding (DSO) from 60 to 70 days and a decrease in accounts receivable over 90 days from 24%. The transition required diligent up-front work, including meticulous data entry, which facilitated improved billing processes. The pharmacy shifted from monthly billing to a four-times-a-month schedule, resulting in faster cash flow and smoother claims processing. Staff visibility into orders from pharmacy through to delivery and billing improved significantly. Ongoing collaboration with Brightree's technical team further eased the transition, providing vital training and allowing for flexible adaptations to the system. As experience with the new software grew, staff reported enhanced efficiencies across workflows. The case study illustrates the successful adoption of a new pharmacy management system in a challenging environment.