Ochsner Home Medical Equipment RCM Outsourcing Case Study

This case study examines the outsourcing of revenue cycle management (RCM) by Ochsner Home Medical Equipment to address staffing challenges and improve operational efficiency. The organization faced difficulties due to high turnover rates and increased patient demand, which hindered their resupply order processing. To alleviate these issues, Ochsner considered outsourcing as a strategic solution to enhance productivity and focus on business growth. The study outlines the evaluation process for selecting an outsourcing vendor, emphasizing the importance of experience, reputation, and technology. After partnering with Brightree RCM, Ochsner reported significant improvements, including a reduction in order processing time to 2.7 days and access to industry best practices. The outsourcing initiative allowed Ochsner's staff to concentrate on new opportunities and product lines, ultimately benefiting patient care and organizational revenue. The case study highlights the potential advantages of outsourcing RCM functions in the healthcare sector.