AI-Driven Chatbot Implementation for E-Commerce Support

This case study explores how Brillio partnered with an e-commerce provider to implement AgentForce, an AI-driven chatbot solution integrated with Salesforce. The project aimed to improve customer support efficiency, achieving a 20% reduction in agent workload and enhancing response times. The implementation transformed the customer service experience by enabling the chatbot to handle FAQs and routine inquiries, allowing live agents to focus on complex tasks. Discover the impact of advanced techn