Enhancing Infrastructure Assets with Artificial Intelligence

This document is a technical report that discusses the integration of artificial intelligence (AI) within Brookfield Infrastructure's operations. It outlines how AI is being utilized to enhance the company's residential infrastructure platform, specifically through the companies Enercare and HomeServe, which serve over 10 million customers. The report details the automation of repair calls, which has led to a 15-20% reduction in call times and an increase in sales and customer retention rates by approximately 25%. It also highlights the potential for AI to drive growth by improving energy efficiency and cross-selling opportunities. The document emphasizes Brookfield's commitment to leveraging AI to optimize its portfolio and improve profit margins while enhancing customer experiences. Additionally, it presents various figures illustrating the impact of AI on call automation and sales metrics, showcasing the effectiveness of these technological advancements in the company's operations.