Application Managed Services for Outdoor Retailer

This white paper presents a case study on how Buchanan Technologies assisted a leading American outdoor retailer in optimizing their application performance and reducing downtime. The retailer faced significant challenges due to frequent application outages affecting their Oracle Enterprise Resource Planning (ERP) system, which is critical for their operations across over 140 locations. Despite previous attempts to resolve these issues, no effective solution was found until Buchanan's Application Managed Services team conducted a proactive E-Business Suite System Review. This review identified the root causes of the outages and led to the implementation of recommended solutions. As a result, the retailer experienced a complete elimination of application outages and improved application uptime, exceeding service-level agreements. Additionally, the optimization efforts significantly enhanced the efficiency of the retailer's Data Warehouse ETL tasks, reducing the processing time from over three hours to just ten minutes, thereby improving overall application reliability and performance.