State of Commercial Property Management Technology 2025

This report outlines the current state of commercial property management technology as it approaches 2025. It is based on a comprehensive survey of 370 professionals in the commercial real estate (CRE) sector, conducted by Building Engines in collaboration with the Building Owners and Managers Association International (BOMA). The findings indicate a strong commitment to technology adoption, emphasizing the importance of sustainability initiatives and enhanced tenant experiences. The report highlights significant gaps between the intention to adopt technologies such as artificial intelligence (AI) and the actual implementation, revealing a 35-percentage point disparity. Key focus areas for tech stack enhancements include building operations, energy management, and tenant experience. The report serves as a roadmap for CRE professionals, emphasizing the need for strategic planning and education to realize the potential of proptech innovations. It also discusses the evolving challenges faced by property teams and the necessity for technological advancements to maintain competitiveness in the market.