Summary
This guide outlines the processes and best practices for engaging builders and borrowers in the construction loan draw process using the Built platform. It begins by detailing the initial steps taken before loan closing, including informing borrowers and builders about the lender's use of Built for draw processing and the requirement for both parties to sign an acknowledgment. Following loan activation, a welcome call is conducted to explain the draw process, registration, and available support resources. The guide emphasizes managing objections, highlighting the efficiencies gained through Built, and encourages collaboration among all stakeholders. It also includes templates for welcome emails and FAQs to assist borrowers and builders in navigating the system. The document provides detailed instructions on submitting draw requests, understanding approval notifications, and accessing technical support, ensuring that all parties are informed and engaged throughout the process.
